Warranty

Any claims require an RMA # [return merchandise authorisation number]

Our Standard warranty period of most products of Our Brand products is 12 months from the date of purchase, though we reserve the right to assess case by case, applying relevant information such as 'age'; 'milage' and frequency of use and treatment (other brands we advertise and or sell are determined by that brand's own warranty)

FOR DAMAGED or INCORRECT PRODUCT/S

If you have received a product that is damaged/defective/faulty/does NOT work as it should, at the time of receiving it

OR

Receive an incorrect product [as an error made by us, a product/item that does not match the product/item that appears on Your invoice], please notify us by email, at help@sharkleathers.com.au or warehouse@sharkleathers.com.au or via podium as soon as possible and allow us the opportunity to rectify this

Please state Your Order number, [this appears on Your invoice #N00] - this allows us to look up Your order and view in real time the details of Your order. We may request further information and or photo evidence and once we have verified that there is a problem/issue/error, you will receive an RMA # along with instructions [For orders with erros, we shall provide You with a free RTN postage label}, this can be printed off and attach to Your parcel, ensuring Your RMA is visible on the outside of Your 'Return parcel/package for a speedy resolution

Refunds are entitled or offered for those faulty products that are still within warranty period and that are deemed the fault to be 'major' option to repair/replace is first steps for resolution, only if this is unsuitable, will a refund be given or replacement provided as per Australian Consumer Laws and rights

Consumer Laws - Rights - Australia PDF

https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel#toc-repair-replace-refund-problem-solver

For any standard return - AKA change of mind - then simply complete this form [be sure to have read our T&Cs to avoid disappointment and or any miss understandings of Your rights]

RETURN FORM:

Click here to download our returns form

Boots:

You are welcome to contact us if you suspect that your pair of Shark Boots may be faulty. If the age of your boots falls within certain guidelines, they will be inspected/accessed by our team, If they are deemed to be faulty due to a manufacturing or material defect, keeping with Australian Consumer Rights, we will happily organise a repair or replacement. This does not include 'miss-use' or 'user error' and there is a reasonable understanding of 'wear and tear' due to regular use. 

Please note that Proof Of Purchase is required to be provided, and or Invoice - Order number You can find within Your customer history from within Your own customer account/profile 

https://www.sharkleathers.com.au/_myacct

As per Australian consumer laws, the owness lays with the customer, in reference it is their responsibility to have the items/product returned to the business to make the necessary assessment

Our Standard warranty period of most products is 12 months from the date of purchase, though we reserve the right to assess case by case, applying relevant information such as 'milage' and frequency of use (other brands we advertise and or sell are determined by that brand's own warranty)

Boots used for racing or in a racing environment will be shortened to a number of tract sessions, or 3 Month Period for warranty, whichever is less. Sole wear or de-lamination, Velcro, or simple stitching issues are considered to be wear and tear and are not covered under the warranty. Most soles can be replaced or re-bonded, and most stitching Velcro and clips can be repaired or replaced.

Gloves/Jeans/Chinos/Cargos etc:

These items have a limited warranty due to being a high-wear items, but Sharks will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Worn velcro, sun bleaching fading and or 'stretching' do not fall under 'warranty' these are wear and tear issues.

Upon return receipt of items for a warranty claim, you can expect Shark Leathers Pty Ltd to process your warranty claim within 7 days. Other Brands are determined by that brand's warranty. 
Once the warranty claim is confirmed, keeping within the Consumer laws and rights of Australian Retailers, you will receive or be offered one of the following solutions :

1.  Repaired [if applicable]
2. A replacement (if stock is available)
3. A store credit [no expiry]
4. A Refund to your original payment method [age and damage dependant]

https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel#:~:text=Consumer%20rights%20when%20buying%20products%20and%20services,-Rights%20when%20consumer&text=Consumers%20are%20entitled%20to%20a,collectively%20referred%20to%20as%20remedies.

NO HELMET EXCHANGE/RETURNS

Under no circumstance can we accept a return or exchange of any helmet that leaves our store [UNLESS it was incorrectly helmet picked & packed by Us] as we cannot guarantee the integrity of a Helmet once it leaves our store, this falls under H&S policies, so please choose carefully, ideally try on before buying where possible, this includes but is not limited to:

• Incorrect choice of size, colour or style
• Have changed your mind - no longer need/want
• Damage to the product by accidentally dropping, not following any user instructions or misuse of the helmet and or any of its parts and or accessories such as visors; vents or straps

WARRANTY TURNAROUND TIME FOR CLAIMS

Shark Leathers are not responsible for the handling of warranty process of non-Shark Branded products, and therefore turn around or handling periods may vary. Turnaround time for warranty processes largely depends on each Supplier or the distributor's policies. We will do our best to speed up the process, and necessary follow-ups, but please understand the time involved for a warranty claim may include but not be limited to:

• shipping back to the supplier,
• The Suppliers performing their own required tests/testing
• once deemed to either replacement or repair, then the shipping of said item/product back to us for us in turn to freight to You

Any warranty is voided if the returned product is found in any way to be mishandled/physically damaged, installed incorrectly, modified, tampered with, and or used under the wrong voltage, etc. If any item(s) returned for warranty claim is determined to be 'denied', the item(s) will be returned to the customer as is and at their expense.

https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel#toc-repair-replace-refund-problem-solver

Consumer Guide - Australia

https://www.accc.gov.au/system/files/Consumer%20guarantees%20-%20a%20guide%20for%20consumers%20-%20July%202021.pdf

https://business.gov.au/legal/fair-trading/australian-consumer-law#:~:text=If%20the%20goods%20or%20service,for%20personal%20or%20household%20use