Warranty

Return Merchandise Authorisation (RMA) Requirement

All claims require a Return Merchandise Authorisation (RMA) number before proceeding.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product due to an error on our part (i.e., an item that does not match the product listed on your invoice), please notify us as soon as possible via email at help@sharkleathers.com.au or through Podium. We will work to rectify the issue promptly.

To assist us in processing your claim efficiently, please provide your order number (found on your invoice, e.g., #N00). We may request additional details or photographic evidence. Once the issue is verified, we will issue an RMA number along with return instructions. For incorrect orders, we will provide a free return postage label, which should be printed and affixed to your parcel with the RMA number clearly visible on the outside to ensure a swift resolution.

Refund and Replacement Policy

Refunds are available for faulty products that fall within the warranty period and are classified as having a major fault. The primary resolution options include repair or replacement. A refund will only be issued if repair or replacement is not suitable, in accordance with Australian Consumer Law.

Product-Specific Warranty Policies

Boots

If you suspect a manufacturing or material defect in your Shark Boots, please contact us for assessment. If deemed faulty, we will arrange for repair or replacement. This excludes misuse or normal wear and tear.

• Proof of Purchase is required—no exceptions.

• Customers are responsible for returning boots/sneakers to us.

• The standard warranty period for most styles is 12 months from the date of purchase, though this may be assessed based on mileage and frequency of use. (Other brands are subject to their respective manufacturer’s warranty.)

• Boots used for racing or in a racing environment have a reduced 3-month warranty.

• Issues such as sole wear, de-lamination, Velcro deterioration, and stitching concerns are considered normal wear and tear and are not covered. However, many soles can be replaced or re-bonded, and most Velcro, stitching, and clips can be repaired or replaced.

Gloves, Jeans, Chinos, and Cargos

These high-wear items have a limited 90-day warranty from the date of receipt. Customers must prepay return shipping, but successful warranty claims will be reimbursed. The warranty does not cover:

• Worn Velcro

• Sun bleaching or fading

• Fabric stretching

Once received, Shark Leathers Pty Ltd will process warranty claims within 7 days. Other brands will be handled per their manufacturer’s policies. Approved claims will be resolved with one of the following options:

• Repair (if applicable)

• Replacement (if stock is available)

• Store credit (no expiry)

• Refund to the original payment method (age and damage dependent)

For further details, refer to the Australian Consumer Law Guide.

Helmet Returns & Exchanges

No returns or exchanges are accepted for helmets once they leave our store, except in cases where we have made an error in packing the order. This policy ensures product integrity and adheres to health and safety regulations.

We cannot accept returns for reasons including but not limited to:

• Incorrect size, color, or style selection

• Change of mind

• Accidental damage (e.g., dropping the helmet)

• Misuse or failure to follow user instructions

Warranty Turnaround Time

Shark Leathers is not responsible for the warranty processing time for non-Shark branded products, as these are subject to each supplier’s policies. The processing timeline may depend on:

• Shipping back to the supplier

• Supplier testing and verification

• Replacement or repair processing

• Return shipping to us and then to you

Any warranty will be voided if the product is found to have been mishandled, physically damaged, installed incorrectly, modified, tampered with, or used under improper conditions (e.g., incorrect voltage).

If a warranty claim is denied, the item will be returned to the customer as-is, at their expense.

For more details, please refer to the Australian Consumer Law Problem Solver.