We’ve recently migrated to a new website!

Orders placed before January 22nd: These won’t appear in your online account, but don’t worry our team still has full access. If you need any details, just reach out, and we’ll be happy to assist.

Orders placed after January 22nd: You can view your order history and track your shipment by logging into your account here: https://account.sharkleathers.com.au/orders.

If you have any questions, feel free to contact us!

You have the option to unsubscribe directly in every newsletter email by clicking "Unsubscribe" at the very bottom of the footer. If you also don't want to receive any more mailings from us, just send us a message via our helpdesk under "My account / Newsletter" and we will take care of the rest. Please be patient after unsubscribing and give us 48 hours for the complete system update.

In your account you can update certain details in your account, including:

✔️ Name
✔️ Date of Birth
✔️ Shipping Address

If you need to change your email address or other personal information, please contact our helpdesk, and we’ll update it for you.

For assistance, reach out to us at help@sharkleathers.com.au.

You can adjust your address in your customer account under "Personal data" - "Addresses" or change it completely. Please note: If you discover an error in your address in an order you have already placed, you can only use the various delivery options through our delivery partners. To do this, click on your tracking link, which you will receive within the shipping confirmation.

No worries! Our new website doesn't require a password.

Simply enter your email address on the login page, and we'll send you a 6-digit code to verify your account and log in.

If you don’t receive the code, check your spam folder or try again. For further assistance, feel free to contact us.

No, discount codes can only be applied to full-price items and cannot be used on products listed in the "Sales" section.

If you have any questions about discounts or promotions, feel free to contact us!

Unfortunately, it is not possible to combine coupon codes.

Unfortunately, it is not possible to combine coupon codes.

In this case, please first make sure you have reached the minimum order value of the promotional code (if needed). If everything seems correct and the code still does not work, please contact us via our Helpdesk selecting "Order Payment" as reason of request.

Once you have added the products you wish to purchase to your cart, you can enter the discount code in the dedicated section on the check-out page. Once you have entered the discount code, click on "apply": the total cost of your order will be automatically updated, applying the discount. Warning: remember to apply the discount code before paying your order! Once your order has been confirmed, you will not be able to change it.

Discount codes cannot be combined. Also, they do not apply to already discounted in the "Sales" section.

Before creating your return please read the terms and conditions, by creating a return you are agreeing to the terms and conditions.

Return terms and conditions.

- All items are in brand new condition (unworn, un-used, unwashed) with packaging & tags.

- Parts have not been fitted and are not dirty or scratched. 

- All items to be re-packaged as you received them.

- Package the item carefully so that no damage is done during return shipping.

- If you damage the retail package of an item your return may not be accepted. Please do not apply tape or return labels to any packaging.

- Returns affected by marks, dirt, animal hair, makeup, perfume, deodorants, or body odour will not be accepted.

- Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). All tags must still be attached. 

- Please use due diligence in checking hard parts for correct fitment before removing them from the packaging. Items like chains will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with your old or broken item while it is still in the manufacturer's packaging. We do understand that this is unavoidable in some circumstances.

 -Change of mind and incorrect orders will be credited only. Please ensure you are purchasing the correct item before checking out. 

- Any return which is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in new & resellable condition to avoid your return being rejected.

If your return does not meet these requirements we will refuse the return.

Customer is responsible for proper packaging of returns. All warranties will be void on items that are insufficiently or inaccurately packaged.

No, we cannot accept returns on helmets once they have left our store, as we cannot guarantee their integrity after they have been handled.

This policy applies to, but is not limited to:

Incorrect choice of size, colour, or style

Change of mind

Damage due to misuse or failure to follow instructions

Please choose carefully when purchasing a helmet. If you need assistance selecting the right size or style, feel free to reach out to us before making your purchase.

Unfortunately, our system does not support direct exchanges. However, you can:

Return the item(s) you don’t wish to keep for a full store credit.

Use your store credit to place a new order for the item you want instead.

Your store credit does not expire and can be used across multiple purchases if needed.

For assistance with returns, please contact our helpdesk.

PRODUCT RETURN POLICY

Before initiating a return, please carefully review our terms and conditions. By proceeding with a return, you agree to these terms.

Return Conditions

Items must be in brand-new condition (unworn, unused, unwashed) with original packaging and tags intact.

Parts must not have been fitted, used, or show signs of dirt or scratches.

All items must be repackaged as received to prevent damage during return shipping.

Do not apply tape or shipping labels directly to the product packaging—returns with damaged retail packaging will not be accepted.

Items affected by marks, dirt, animal hair, makeup, perfume, deodorant, or body odor will not be accepted.

Clothing items must be free from stains, marks, and rips, with all tags still attached.

Hard Parts Return Guidelines

Before removing hard parts from their packaging, please check fitment carefully.

Items like chains cannot be returned once removed from their clear plastic packaging unless faulty.

We understand that some cases require removing the packaging, but please ensure compatibility before doing so.

Change of Mind / Incorrect Orders / Cancellations

Returns for change of mind, incorrect orders, or cancelled orders will only be credited to your Shark Leathers account—no refunds will be provided.

Please ensure you select the correct item before completing your purchase.

Any return that does not meet these conditions will be sent back at the customer’s expense.

Refund Policy

Refunds are only issued for damaged or incorrectly shipped items.

All other returns will be issued as store credit once the return is approved.

Return Process

Fill out a Return Form: Return Form Download.

Wait for Approval: Returns sent without a Return Form may experience delays.

Package Your Return Properly: The customer is responsible for secure packaging. Insufficient packaging may void any warranty.

Store Credit Issued: Once received and approved, a credit will be added to your Shark Leathers account for future purchases.

DAMAGED OR INCORRECT PRODUCT

If you receive an item that is damaged or incorrect, please contact us at help@sharkleathers.com.au as soon as possible with your order number.

Once we verify the issue, we will provide you with an RMA number to return the item for a replacement or warranty processing.

If the product is not Shark Leathers branded we do not handle product warranties directly—warranties are provided by the manufacturers.

Items that have been mishandled, misinstalled, modified, tampered with, physically damaged, or used incorrectly will not be eligible for warranty.

If an item returned under warranty is found to be physically damaged, it will be sent back to the customer as is.

HELMET EXCHANGES & RETURNS

For safety reasons, we do not accept returns or exchanges on helmets once they have left our store. This policy ensures the integrity of every helmet sold. We strongly encourage customers to choose carefully.

We cannot accept returns due to:

Incorrect choice of size, colour, or style

Change of mind

Any damage caused by misuse or failure to follow instructions

WARRANTY TURNAROUND TIME

Warranty claims are processed through the manufacturer or distributor, and timelines may vary. The process typically includes:

Returning the item to the supplier

Supplier testing, replacement, or repair

Shipping back to Shark Leathers

We will do our best to expedite the process and keep you updated.

ORDER CANCELLATIONS & RESTOCKING FEES

Orders cancelled before shipment will incur a $20.00 restocking fee.

For any questions or to initiate a return, please contact us at help@sharkleathers.com.au.

Yes, it is possible to return multiple orders in one package. However, we ask that you contact us first through our helpdesk by selecting “Returns/Refunds” so we can assist you with the process.

Alternatively, you can follow our standard return process, which requires returning orders separately:

Each order must be processed individually.

Following our return guidelines ensures that your return is processed quickly and correctly. If you have any questions, feel free to reach out to us!

If you are not 100% satisfied with your purchase, you may return products within 60 days of receiving your order, provided they meet the following conditions:

The item must be in its original condition, unopened, and unused (including gift sets).

For more information or to start a return, please contact us through our helpdesk.

We conduct regular quality checks in our warehouse to ensure you receive the best products. However, if you notice a flaw or defect, please follow these steps:

Contact us through our helpdesk and select “Damaged Product / Quality Defect” as the reason.

Upload clear photos of the product and provide a brief description of the issue.

Once we receive your request, our team will review it and get back to you as soon as possible with the next steps.

We appreciate your patience and will work to resolve this promptly!

If you have received an incorrect item, please follow these steps:

Contact us through our helpdesk and select “Incorrect Product Received” as the reason.

Provide details of the item(s) you received and upload clear photos of the incorrect product(s).

This will allow us to match them with your original order and assist you in resolving the issue as quickly as possible.

We appreciate your patience and will work to correct this for you promptly!

If you have received a damaged or faulty product, please follow these steps:

Contact us through the helpdesk and select “Damaged Product / Quality Defect”.

Upload clear photos of the damaged or faulty item during the claim process.

Once our team has reviewed your claim, we will assess the issue and provide you with the next steps to resolve it as quickly as possible.

We appreciate your patience and will work to get this sorted for you promptly!

Same-Day Dispatch:

Orders placed before the cut-off time (Monday–Friday, excluding public holidays) will be dispatched the same day if all items are in stock.

Warehouse Items:

If an item is available in our warehouse, dispatch will occur once it arrives at our Dispatch Warehouse, which usually takes 1–3 business days.

Backorder Items:

Backordered items may take up to 6 weeks for dispatch.

If it has been longer than 6 weeks, feel free to contact us via our helpdesk for an update.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link.

If you have an account with us, you can track your order by:

Logging into your account

Navigating to "Orders"

Clicking on "View Tracking" to be redirected to the courier’s tracking page

For further assistance, feel free to reach out to us!

You can track your order in two ways:

Shipping Confirmation Email – Once your package has been handed over to the shipping provider, you will receive an email with a tracking link. Click on the link to view the current status of your shipment.

Account Login – If you have an account, log in and go to "Orders". Click on the relevant order, then select "View Tracking" to be redirected to the courier’s tracking page.

Please note: It may take a few hours after receiving the shipping confirmation email for tracking updates to appear on the courier’s website.

As soon as your order is placed an order confirmation with the summary of your order will be sent to the email address you have provided. Please also check your spam folder!

If after a few hours, you still have not received you order confirmation please contact us via our Helpdesk selecting "Order status" as contact reason.

Orders placed outside Australia may be subject to taxes and duties as per the regulations of the destination country.

While this is uncommon, if Customs or any Government authority requires additional payment to release your goods, these charges will be the responsibility of the customer.

Any additional costs related to the importation of goods must also be covered by the customer.

For more information on potential import duties and taxes, we recommend checking with your local customs office before placing an order.

Yes! Once your order has been handed over to our shipping partner, you will receive a shipping confirmation email with a tracking link. Click the link to check the status of your shipment.

If you have an account with us, you can also track your order by:

Logging into your account

Navigating to "Orders"

Selecting the relevant order and clicking "View Tracking", which will take you directly to the shipping provider’s tracking page

Please note: It may take a few hours after receiving your shipping confirmation email for tracking updates to appear on the carrier’s website.

Delivery times vary depending on the shipping method selected at checkout.

For an estimated delivery time, please refer to the following links:

Domestic Shipping: Australia Post Delivery Estimates

International Shipping: Australia Post International Delivery Estimates

If you need further assistance, feel free to contact us!

If your package hasn't arrived, here are a few steps to take before reaching out:

Check your tracking information for any updates on the delivery status.

Ask your household members or neighbors - sometimes, couriers may leave parcels with someone nearby.

Look for a delivery slip - your package may have been redirected to a local parcel collection point.

Allow extra time - contactless deliveries and increased shipping volumes can occasionally cause delays.

If you still can’t locate your package, please contact us via chat or submit a request through our help desk under "Where is my order?", and we’ll assist you in resolving the issue.

When selecting your Shipping Method at checkout, you will have the option to purchase Postage Insurance for AUD $10.00.

What does Postage Insurance cover?

If your parcel is lost in transit, we will replace the item at no additional cost once the courier has officially deemed it lost.

Why should you consider it?

We highly recommend selecting this option, as Shark Leathers does not take responsibility for lost, damaged, or stolen parcels.

Important Notes:

Orders with Free Shipping do not include postage insurance by default.

Free shipping does not apply to international, bulky, or heavy items, which may incur additional shipping fees.

For peace of mind, we recommend adding Postage Insurance to protect your order. If you have any questions, feel free to contact us!

We offer free shipping on orders over $200, but please note the following exclusions:

International shipping is not included in the free shipping offer.

Bulky or heavy items are excluded and will incur an additional shipping fee.

All tyre orders fall under bulky/heavy items and will have extra shipping costs.

Additional shipping charges will be invoiced separately after your order is placed.

By completing your order, you agree to these shipping terms and conditions. If you have any questions, feel free to contact us before placing your order.

We accept the following payment methods both in-store and online:

✔️ Credit Cards – Visa, Mastercard, American Express (AMEX incurs a 1.5% surcharge)
✔️ Google Pay
✔️ Apple Pay
✔️ PayPal & PayPal in 4 (Buy now, pay later)
✔️ Zip Pay
✔️ Afterpay
✔️ Shop Pay

If you have any questions about payment options, feel free to reach out to us!

You can access your invoice in two ways:

Email – Your invoice is included in your purchase confirmation email.
Account Login – Login to your account to view all previous orders, where you can track and download a digital copy of your invoice.

If you need further assistance, feel free to contact us!

Our gift cards do not expire, so you can use them anytime at your convenience.

Yes, you can combine multiple gift cards and apply their total value towards your order at checkout. Simply enter each gift card code in the "Gift Card or Discount Code" field to deduct the amount from your total order cost.

Yes, you can use your gift card for multiple orders as long as there is remaining credit on the gift card code.

During checkout, the available balance will be applied, and any remaining amount can be used for future purchases.

Redeeming your gift card is simple:

Add items to your cart and proceed to checkout.

In the "Gift Card or Discount Code" field, enter your gift card code.

The value of your gift card will be deducted from the total order amount.

If you have any issues redeeming your gift card, feel free to contact us for assistance

We offer gift cards in the following amounts:

💳 $25
💳 $50
💳 $100
💳 $250
💳 $500

When purchasing a gift card, you can buy for yourself or as a gift. You will receive an email with a voucher code for the chosen amount. This code can be redeemed at checkout, with full instructions included in the email.

Please note: Discount codes cannot be applied to gift card purchases.

For any questions, feel free to contact us!

All products come with their own manufacturer warranty. However, warranty terms and durations vary between different brands and products.

If you’d like details about a specific product’s warranty, feel free to reach out via the chat box at the bottom of the page on our website, or contact us at help@sharkleathers.com.au, and we’ll be happy to assist you.

We’ve made it easy to find the right parts for your bike with our Parts Finder! Simply enter your bike details in the Part Finder at the top of our homepage, and it will display compatible products.

We’re constantly updating our Parts Finder to ensure accuracy. If you're unsure about an item, feel free to reach out to us, and we’ll be happy to verify compatibility for you.